MANEX service - Your reliable partner
Contacts
Service hotline
MANEX offers a telephone service support to all its clients. Our operators are ready to receive a report about eventual problems in the operation and suggest a quick and effective solution.
When reporting a problem, please give us your customer number, the machine serial number and if possible also the failure part code. This will help us to find the most suitable problem solution faster.
 | +420 724 366 317 hotline in English | | +420 602 502 277 hotline in Czech |
Service support manager
The service support manager is available for our cutomers during working days and hours between 7.00 – 15.30 o´clock. He receives failure reports, suggests most efficient solutions and coordinates work of the emergency service team. Besides he provides all information about our aftersale support services. Do not hesitate to contact him and discuss an optimal support for your MANEX machinery!
Jan Zechmeister
telephone / fax: +420 519 430 066
mobile: +420 724 366 317
e-mail: aftersale@manex.cz
Services
Emergency service
A standard service provided for all machines supplied by MANEX. In case of a machine failure reported to our service department, they will analyse it and suggest a quick and effective solution. If necessary, the MANEX emergency service team is dispatched in a short time to fix the probelm on site.
Special emergency service
An above-standard service offered for all MANEX machines. It guaranties service readiness and fast intervention on site. The guaranteed maximum time between reporting a problem and Manex team arriving on site is individually agreed in a service agreement. Customers with this service can be sure that defects are removed in the shortest possible time with minimum impact on their production.
Regular preventive service inspections
A standard service provided for all machines supplied by MANEX. Our service support doesn´t expire with a warranty period but continues throughout the whole machine life cycle. Long-term and reliable operation of MANEX equipment is our primary goal. That is why we also offer regular preventive service inspections, which help to detect small defects early and to prevent them from growing bigger and causing much greater and more costly damage in the future. The regular inspection are mostly carried out on the basis of a long term service contract. We can service not only the original MANEX machines but also compatible equipment of other manufacturers. 
Read more about regular service inspections.
Consignment stocks
We offer solution of consignment stocks for emergency parts by the client.
Spare parts sale
Due to long-term relationship with our suppliers we can offer spare parts at budget prices and in short delivery times.
Staff training
We offer customer staff training in operation and common maintenance of our machines.
Competitive advantages of MANEX service support
- Our service team comprises of most experienced technicians
- We deliver spare parts from many renowned suppliers
- Our services are very cost effective
